Frequently Asked Questions

We deliver to all addresses across New Zealand and Australia, including rural and remote areas. International shipping is also available to over 200 countries worldwide.

Delivery times vary based on service type and destination. Express delivery within major cities is same-day or next-day. Standard domestic delivery is 2-5 business days. International shipping typically takes 5-14 business days.

Yes, we offer Saturday delivery for express shipments in major metropolitan areas. Sunday delivery is available for premium express services.

You can track your shipment using the tracking number provided at booking. Simply enter it on our Track Shipment page or use our mobile app for real-time updates.

If your package is delayed, please contact our customer support team. We will investigate and provide you with updated delivery information. Compensation may be available for significant delays.

Our customer support team is available 24/7. You can reach us by phone, email, or live chat. Visit our Contact page for all contact options.

Shipping costs are calculated based on package dimensions, weight, origin, destination, and service type. Use our Get a Quote tool for instant pricing.

We accept all major credit cards, PayPal, bank transfers, and account billing for business customers.

Yes, we offer volume discounts and special rates for business customers. Contact our business team to discuss your shipping needs and get a customized quote.

Prohibited items include hazardous materials, explosives, illegal substances, perishable goods (without special arrangements), and valuable items over certain limits. See our Prohibited Items page for the complete list.

Yes, we offer a range of packaging materials including boxes, envelopes, bubble wrap, and tape. These can be purchased online or at our service centers.

Standard parcels can be up to 30kg and 150cm in any dimension. For larger or heavier items, please contact us for freight solutions.